1. All Direct Limos services are VIP and charged hourly, garage-to-garage, unless otherwise
specified.
2. For Airport Pick-ups: DirectLimos tracks and monitors all incoming flights. We
pre-assign all jobs, and the chauffeurs also track and monitor their incoming flights, provided we have the
flight number.
3. AllAirport Pick-ups are charged Hourly with a 2-hour minimum,
Inside Baggage Claims Area unless otherwise requested by the client.
*The authorized wait for domestic flights is 30 minutes, and for international flights is 55 minutes
for regular airport pick-ups (Non-VIP) *
4. Driver Updates: Passengers and their booking contacts will get TEXT messages and
EMAILS (if provided) with the Chauffeur’s Name and Phone Number. It will have the status of the driver.
The Chauffeur will establish contact with the client by text messages and phone calls, if necessary.
5. BAGGAGE CLAIM PICK-UP: All Airport pick-ups are in the designated Meet and Greet, with
a name sign, unless otherwise requested by the client or arrangement with the Chauffeur if the Chauffeur
foresees pick-up challenges.
6. Meet and Greet Airport Pick-up ($35 FEE):Our Chauffeur will park his vehicle and meet
you inside the airport terminal. He will be holding a personalized name sign to be easily identifiable.
Domestic Flights – The Chauffeur will meet the Passenger inside the baggage claim area of the
terminal.
International Flights – The Chauffeur will meet the Passenger inside the terminal outside of
Customs or the designated pick-up area of the Airport.
7. CURBSIDE / Express PICK-UP (NO FEE): We recommend Curbside (Outside) pick-up for our
clients who travel frequently with one bag or less. Our professional Chauffeurs typically wait for our
customers outside the Airport. After establishing contact with the Passenger via cell phone and the
Passenger is ready to be picked up, the driver will pull up the vehicle to the curbside (Outside the
terminal) with the name sign in the window.
8. WAIT TIME: At the Airport, Waiting Time for Non-VIP pick-up Starts after the first 30
minutes of the Estimated Flight Arrival time for Domestic Flights and 45 minutes after the Estimated Time of
Arrival of International Flights; $1.5/per minute (Sedan) and $2.5/per minute (SUV and other vehicles) will
apply after the allotted grace period. We suggest that if a passenger does not see the Chauffeur, they
collect their bags and call the office. Our office staff will gladly connect you to your Chauffeur or
direct you to the designated meeting area.
9. A Cancellation fee equal to the total trip cost, including gratuity, will be charged
for any cancellation made less than 24 hours before the scheduled pick-up time for a Sedan/SUV and 48 hours
for a Sprinter, Mini-Bus, and Coach.
10. Direct Limos, LLC is not liable in the event of mechanical breakdown while in a vehicle and will try
to send a replacement vehicle within a reasonable time or be responsible for making up lost time at a
mutually agreed date.
11. The client assumes total financial liability for any damage to a vehicle caused during the rental
duration by them or any party members. The driver has the right to terminate the ride without a refund if
there is blatant indiscretion on the part of the client(s).
12. Overtime pay will apply ($1/per minute (Sedan) and $2/per minute (SUV and other
vehicles)) after the first 15 minutes of prearranged time described on the run sheet from any location other
than the Airport. Refer to the wait time above.
13. Direct Limos, LLC is not responsible for delays or the termination of a ride caused by unsafe winter
road conditions (i.e., not salted, accidents, etc.) and/or traffic delays.
14. Direct Limos, LLC is not responsible for articles or bags left behind in the vehicle. A USPS Shipping
fee plus a $25 service fee will be charged for any shipped items. Shipping is ONLY available within the
United States.
15. Balances are to be paid on the date of the reservation before the beginning of the ride.
16. All reservations are charged a day in advance.
17. All oversized vehicles require a credit card authorization form, a copy of a credit card, and any
state-issued ID & will be charged per hour, garage to garage.
18. Vehicles cannot be loaded beyond seating & luggage capacity.
19. No-Show Policy: A no-show fee equal to the trip cost plus applicable waiting time, tolls, parking, and
gratuity will be charged when the Passenger fails to show up at the designated location for which a
reservation has been made. If a passenger does not see his/her driver, he/she MUST call our office to
locate the Chauffeur instead of arranging alternate transportation immediately.
20. Direct Limos, LLC is not responsible for paying for any missed flights of passengers.
21. We reserve the right to switch vehicles before a run based on availability without prior notice if a
previously requested vehicle is unavailable or there is a risk of a driver not making it on time for a
pick-up.
22. Early morning (before 8:00 AM) or Late night (after 10:00 PM) pick-up time will incur an additional
$15.00 surcharge. For more information, don’t hesitate to get in touch with us.
23. A booking fee of $75 applies to all international rides.
